What is the process for IHSS employment verification in Los Angeles?

The IHSS program in Los Angeles does not directly employ the caregivers - instead, the IHSS recipients themselves are considered the employers.

To verify employment, IHSS recipients must provide documentation such as pay stubs, tax returns, or a letter from their caregiver's employer.

The IHSS program may also contact the caregiver's employer directly to confirm employment details and ensure the recipient is receiving appropriate services.

Electronic Visit Verification (EVV) has been mandatory for all non-live-in IHSS providers since July 1, 2023.

This requires caregivers to check-in and check-out electronically when providing services.

The IHSS Helpline Community offers online chat support and a 24-hour helpline ticket system to assist recipients and providers with employment verification and other IHSS-related matters.

The IHSS Fraud Hotline at 1-888-717-8302 allows individuals to report any suspected fraud or abuse within the IHSS program.

The Adult Protective Services hotline at 1-833-401-0832 provides support for individuals who may be experiencing elder abuse or neglect, which could impact IHSS services.

IHSS providers are not considered county employees, so the Department of Public Social Services cannot provide employment-related information about them.

The PSLF (Public Service Loan Forgiveness) program allows IHSS providers to apply for federal student loan forgiveness, as they are considered public service workers.

IHSS recipients must recertify their eligibility for the program every 12 months, which includes verifying their caregiver's employment status.

The IHSS Career Pathways Program offers training and development opportunities for IHSS providers to enhance their caregiving skills.

The Electronic Services Portal (ESP) allows IHSS providers to access and manage their timesheets, payments, and other program-related information online.

The COVID-19 pandemic has led to temporary flexibilities in the IHSS verification process, such as accepting electronic documentation and remote assessments.

The IHSS program is administered by the Department of Public Social Services (DPSS) in Los Angeles County, which has dedicated offices and resources for recipients and providers.

The IHSS program is part of California's broader In-Home Supportive Services system, which aims to help older adults and individuals with disabilities live independently in their homes.