The Transit Plus program provides paratransit services for individuals with disabilities who cannot use the regular fixed-route Milwaukee County Transit System (MCTS) buses.
Riders must submit a completed application and undergo an in-person assessment to determine their eligibility for the Transit Plus service.
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Transit Plus operates shared-ride vans, with the ride duration dependent on the distance of the trip.
Riders must schedule their trips at least 24 hours in advance.
Transit Plus tickets can be purchased in books of 10 for $40, which can be used for each one-way trip.
Tickets are available from the Transit Plus office, on the vans, or through the MCTS.
The Transit Plus service operates from 8:30 AM to 4:00 PM, Monday through Friday, with the office located at 1942 N.
17th Street in Milwaukee.
MCTS recently introduced a mobile app called "My Transit Manager" to provide real-time arrival information for Transit Plus van service, improving the passenger experience.
The Transit Plus service area covers a 0.75-mile radius around MCTS fixed routes and within Milwaukee County, including limited parts of Ozaukee and Waukesha counties.
Transit Plus is integrated with the MCTS fixed-route bus system, allowing riders to transfer between the two services if needed.
The Transit Plus program is administered by MCTS staff, but the actual van service is contracted out to a private provider, Transdev.
Eligible riders can use Transit Plus for various trip purposes, including medical appointments, employment, education, and personal errands.
MCTS is continuously working to improve the Transit Plus service, with plans to introduce battery-electric vehicles to the fleet in the near future.
The COVID-19 pandemic has presented challenges for the Transit Plus program, leading to changes in service delivery and the need for enhanced safety protocols.